Passenger Service

After the aircraft has been parked and the door opened, an agent from our Passenger Services is the first person who meets the disembarking passengers. He settles all official issues connected with customs, passport control and other formalities, invites the passengers to board a comfortable coach, and makes sure that their luggage has been correctly processed. Passenger Service employees will do their best to provide a high level of comfort to our passengers when they are served at the airport.

Passengers can request that agents organize their transfer, hotel accommodation, order a bouquet of flowers, or provide them with all the necessary information on rules governing entry into / departure from the Russian Federation.